Frequently Asked Questions

Here you will find answers to the most frequently asked questions, we recommend you browse this page before reaching out.

Website Maintenance

Do you really offer Unlimited Content Edits?

Yes we do! This is available in all our WP Maintenance Plans. Send us your content/content change from our support area and an agent will make the update in no time. You will be notified by email when the change is made. If your change is simple enough you may even be able to solve it on live chat!

Why Should I Trust You With My Business Website?

We are not your regular website managers that only handles day to day website upkeep. All our WordPress Website Maintainers are also Expert Coders, Designers, and Developers. Therefore, no matter where your maintenance issue lies we have a team member that can fix it. We stand behind our pact!

When Will You Start Working On My Website?

Once you sign up for a plan and send us your credentials, your website will be optimized in accordance with the features included in the plan you purchased. This process can take anywhere from 24-48 hours. You will receive your first report at the end of that week.

My website has been hacked. Can you fix it?

Yes We Can! Simly signup for a Partner Plan send us your details and we will clean your site as well as implement some measures to strengthen your website security.

How Do I Send You My Website Information?

You can send us your website credentials at checkout (recommended), however, you can also send it via email after you sign up for the service. Please use the same email you used to sign up to send us our information if sending by email. For added security, you may use https://privnote.com/ to send us your information. The note will self-destruct after it is opened once. That way you ensure the security of your credentials.

Do You Maintain Woocommerce Websites?

Yes, We Do! As WooCommerce website are more complex and requires more work to maintain it requires our Essential Plus plan or higher. If your website uses custom code along with WooCommerce then you will need to contact us before purchasing one of our plans.

What about one time edits, while I am on the Essential Plan?

If you need us to provide website edits you will need to upgrade to our Essential Plus or Partner Plan.

The truth is one time edits are not always the best options since website maintenance is always an ongoing process. Constantly updating, optimizing and cleaning, a one time edit will simply not give you that, hence the nature of our service.

What’s Included In Your Unlimited Edits?

Website edits include edits to content, posting blog content (that you send us), changing plugin settings and CSS adjustments. They do not include custom development (PHP, plugins, themes, etc), updating custom code, graphic design, PSD to WordPress or building out a new website or subdomain.

Can I start with a Monthly Plan, then Upgrade?

Most Definitely! Choose any plan for any term and change it at any time as you feel its convenient.

Our yearly pricing offers discounts but we understand that some client may want to “test us out” first. You are welcome to 🙂

Do you offer Custom Development?

SitePact is also a Web Design and Development company. Therefore, custom development outside the scope of Our Maintainance Plans is never a problem.

Our Custom development fee is reasonable at $50 per hour. You can contact us and discuss the specifics with an expert, get an accurate quote and we will begin working as soon as you are ready.

What kinf of security coverage do we provide?

SitePact has partnered with Sucurri to give you the best WordPress Website security. Your website will be scanned monitored 25/7 and our team will be alerted instantly if anything out of the ordinary is detected. These alerts are handled with utmost priority as the security of your website is in our best interest.

What if I have more than one Website I want SitePact to manage

Our Maintenance Plans covers one domain. Therefore if you have multiple websites you will need to purchase more than one of our maintenance plans.

If you have 3 or more websites you can contact us for a bundle deal!

Does it matter what hosting provider I use?

No. We do recommend hosts but it really does not matter. We will maintain your website despite where it is hosted.

if you choose to use our Recommended Hosts you can find them here.

Website Design/Development

Do you really offer Unlimited Content Edits?

Yes we do! This is available in all our WP Maintenance Plans. Send us your content/content change from our support area and an agent will make the update in no time. You will be notified by email when the change is made. If your change is simple enough you may even be able to solve it on live chat!